What to do?

 

1. FILL OUT YOUR EMPLOYER'S INJURY INCIDENT FORM

This will help to receive treatment and income support easier if necessary. You may not receive compensation if you resign prior to reporting the injury. You can get the name and address of their insurer from your employer. Most employers in QLD use Workcover QLD as their insurer.

 

2. SEE THE DOCTOR

You have the right to choose your own treating doctor. The doctor reviews your condition provides immediate treatment or plan if required and completes a Work Capacity Certificate which indicates your suitability for full, light or no duties at work.

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3. SUBMIT A WORKERS COMPENSATION CLAIM

 

You will receive 2 copies of Workcover Certificate from your doctor. Keep one and send the other copy to your employer. Then, call Workcover to place a claim. Keep copies of all documents including claim forms, receipts, etc. 

Generally, when Workcover has been notified, they will contact you, your employer, and if necessary, your doctor to determine how best to support your recovery. Workcover will also provide information about any payments you may be entitled to if you need time off work, are working reduced hours, and/or need medical services.

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4. ORGANISING YOUR INJURY MANAGEMENT PLAN

 

When your injury has been reported, Workcover will give you a reference number. This is usually referred to as a claim number. Then you should involve with your employer, Workcover and treating doctor to devise a management plan which will outline how services and employment will be coordinated and provided to achieve the best outcome for your injury.

 

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5. FOLLOW THE PATH TO RECOVERY

 

You are entitled to payments for reasonably necessary ambulance, medical, hospital services and other treatments. Your doctor will make treatment recommendations in your certificate of capacity. You can choose your treatment provider or you can ask your doctor or the insurer to suggest a provider.
 

In general, approval from the insurer is required before medical and treatment services are provided. It’s the responsibility of both you and your medical or treatment provider to seek approval before you start your treatment.

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If you feel you are not improving, you should discuss this with your doctor or treatment provider. If this discussion doesn’t lead to a significant improvement, contact Workcover to discuss other options.

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